Terms of Use

Who we are

This website, KingSago.com, is operated by King Sago Enterprise (“King Sago”, “we”, “us”, “our”), a web design and software business based in Florida. You can reach us at hello@kingsago.com or (941) 525-2663.

Accepting these terms

By visiting this site or sending us anything through it, you agree to these terms. If you do not agree with them, please do not use the site. If you are using the site on behalf of a business, you are confirming you are allowed to accept these terms for that business.

You need to be at least 18 to send us a quote request or any other message through this site.

What this site is

This site describes what we do and how to get in touch. Everything on it is general information about our services — it is not professional, legal, financial, or veterinary advice, and it is not a recommendation about how you should run your business.

Some of what we build touches industries with their own rules — live-animal sales, shipping, and payment processing among them. A website we build does not make your business compliant with those rules. Whether you may sell, ship, or take payment for a given animal or product is between you, your carrier, your payment processor, and the law that applies to you.

Quote requests and prices

The packages and prices on our pricing page are published so you can see roughly what a project costs before you call. They are estimates, not offers, and we may change them at any time. Prices are in US dollars and do not include third-party costs such as payment processing fees, advertising spend, or services you buy directly from another provider.

Sending the quote or mockup form starts a conversation. It does not create a contract, reserve capacity, or oblige either of us to go ahead. Anything we actually build for you — the scope, the price, the schedule, and the terms — is agreed with you directly for that project. Where those terms and this page differ, what we agreed with you for the project controls.

We aim to reply to quote and mockup requests the same day, but we cannot guarantee a response time and we may decline any request.

Free mockups and the launch guarantee

Free mockups. A storefront mockup is a design of your store’s homepage that we make at no charge. Asking for one does not oblige you to buy anything, and we may decline or limit requests. A mockup is a design, not a working store. We keep the rights to the mockup design unless you go on to buy a package. The logo, photos, and content you send us stay yours, and we use them only to make your mockup.

14-day launch guarantee. On our Showcase, Launch, Scale, and Operation packages, your site goes live within 14 days of the day we confirm we have your animal list and photos, or we waive your first monthly fee.

• Days we spend waiting on you, for example for answers, approvals, logins, or a payment processor account, do not count toward the 14 days.
• It covers the storefront, or in the case of Showcase, the showcase site. Custom web-app work in the Operation package runs on the schedule we agree with you at kickoff.
• “Live” means your site is published and working — able to take orders, or on Showcase, able to take inquiries.
• It is a promise about when your store goes live, not about sales, traffic, or rankings (see No guarantee of results).

Where the terms we agree with you for your project say something different, those terms control.

Buying a package online

You can buy a package from this site instead of asking for a quote first. Doing so creates a contract between us on these terms together with what is described on the pricing page for the package you chose. You do not have to buy online — the free mockup route is unchanged, and nothing is charged on that route.

What you are charged. Every package is a single monthly fee. There is no setup fee: designing and building your site, hosting it, and supporting it are all covered by the monthly fee shown on the pricing page.

Monthly billing. The monthly fee begins at checkout and renews every month until cancelled. It runs month to month, with no minimum term.

Who owns what. Your domain name, your content (photos, animal listings, and text you give us), and your customer and order data are yours. The site we build for you, meaning its design, code, and the store software it runs on, is ours, and you use it for as long as your plan is active. If you would rather own the site outright, ask and we will quote a buyout price.

Cancelling. You can cancel at any time from your account, and billing stops at the end of the period you have paid for. We do not refund part-months. When that period ends, the site goes offline. On request, we will hand over your domain and export your content and customer data for you to take elsewhere. If payments stop and are not brought up to date, we may suspend the site.

Refunds. Monthly fees already charged are not refundable. If we cannot deliver what you bought, we will refund you in full — that judgement is ours to make honestly and we would rather refund you than argue.

Discounts and flash deals. Discount codes and limited-time offers apply only to the package and the charge they say they apply to, usually a first month. They do not reduce later monthly fees. An offer ends at the time stated, whether or not it is still shown somewhere, and we may end or change one at any time before you pay. One offer per purchase.

Payment processing. Payments are handled by Stripe. We never see or store your full card number. Your card details are governed by Stripe’s own terms and privacy policy in addition to ours.

Prices and taxes. Prices are in US dollars and exclude any tax that may apply. If a price is displayed wrongly through an obvious error, we may cancel the purchase and refund you in full rather than honour it.

What you still owe us. Buying online does not remove your part: we need your animal list, your photos, and answers to our questions. The 14-day guarantee clock starts when we confirm we have them, as described above.

Acceptable use

Use the site for its intended purpose. Please do not:

• Submit false information, impersonate anyone, or use someone else’s contact details.
• Send automated, bulk, or repeated submissions through our forms, or use them to deliver advertising, solicitations, or spam.
• Try to reach any part of the site, our hosting, or our databases that is not meant to be public, or probe, scan, or test our security.
• Interfere with how the site runs, or introduce malware or anything else harmful.
• Scrape or harvest the site’s content or contact details, including to train a machine learning model or to build a competing service.
• Use the site for anything unlawful, or in a way that infringes someone else’s rights.

We may block access or remove content if we believe any of this is happening.

Our content and client work

The text, layout, design, code, graphics, and photographs on this site belong to us or to the people who licensed them to us, and are protected by copyright and other laws. The King Sago name and logo are our marks. You may read pages, link to them, and share them for your own non-commercial purposes. You may not copy, republish, resell, or make derivative works from any of it without our written permission.

Work we show for clients — screenshots, site designs, business names, and logos — is shown with their permission and remains theirs. Nothing here gives you a right to use it.

What you send us

When you send us a message, a quote request, or feedback through a review page we host, you confirm that it is yours to send and that it is not unlawful or infringing. You keep ownership of it. You give us permission to store it and to use it to reply to you, prepare a quote, and run our business.

Please do not send confidential or sensitive information through the form. No passwords, no card numbers, no government identifiers, no health information. If we need something sensitive during a project, we will arrange a safer way for you to send it.

If you send us an idea or suggestion about our services, we may use it without owing you anything for it.

How we handle personal information is set out in our Privacy Policy.

Third-party sites and services

This site links to other websites and relies on services run by other companies — hosting and analytics among them. We do not control those sites or services, we are not responsible for them, and a link is not an endorsement. Their own terms and privacy policies apply when you use them.

No guarantee of results

Anything on this site about traffic, search rankings, leads, or sales describes what is possible, not what is promised. Search engines, marketplaces, advertising platforms, and payment processors set their own rules and change them without telling us. We do the work well; we cannot guarantee an outcome, and no result described anywhere on this site should be read as a promise of the same result for you.

The site is provided as is

We work to keep this site accurate and available, but we provide it “as is” and “as available”, without warranties of any kind, express or implied — including any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the site will be uninterrupted, error-free, secure, or free of harmful components, or that everything on it is complete or current. We may change, suspend, or take down any part of the site at any time.

Some states do not allow certain warranties to be excluded, so parts of this section may not apply to you.

Limitation of liability

To the fullest extent the law allows, King Sago and the people who work with us will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or relating to your use of this site — even if we have been told those damages are possible.

Our total liability for all claims relating to this site will not exceed one hundred US dollars ($100). This limit does not apply to liability that cannot be limited under Florida law, and it does not change or limit what we agreed with you for a project we are actually building — that agreement carries its own terms.

Some states do not allow these limits, so parts of this section may not apply to you.

Indemnity

If your use of this site breaks these terms or the law and that causes a claim against us, you agree to cover our reasonable losses, costs, and legal fees arising from it. We will tell you promptly about any such claim, and you may take over its defense, though we may participate at our own cost.

Changes

We may update these terms. When we do, we will change the “last updated” date at the top of this page, and if the change is significant we will say so on the site. Continuing to use the site after a change means you accept the updated terms. The version in force is the one published here at the time you use the site.

Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute about this site or these terms belongs in the state or federal courts serving Sarasota County, Florida, and both of us agree those courts have jurisdiction. If you are a consumer, this does not take away rights you have under the law of where you live.

Other terms

If any part of these terms is found unenforceable, the rest stays in force. If we do not enforce something right away, we have not given up the right to enforce it later. You may not transfer your rights under these terms; we may transfer ours if our business is sold or reorganized. The sections on content ownership, disclaimers, liability, indemnity, and governing law survive after you stop using the site. Together with our Privacy Policy, these terms are the whole agreement between us about your use of this website.

Contact

Questions about these terms, or a request to use something from this site: