Privacy Policy
What we collect on this website, why we collect it, who else sees it, and how to make us delete it.
The short version
- We collect what you type into our quote form, plus ordinary analytics about how the site is used.
- We use it to reply to you and to run our business. We do not sell personal information.
- We use the Meta Pixel to measure our Facebook and Instagram ads and to show them to people who have visited this site. When you fill in a form, it also sends Meta a scrambled (hashed) copy of your name and email so Meta can match the visit to a Facebook or Instagram account. You can switch it off.
- Our hosting, database, analytics, and email all run on Google. Google sees this data as our service provider.
- Email hello@kingsago.com and we will show you what we hold, correct it, or delete it.
What this policy covers
This policy explains how King Sago Enterprise (“King Sago”, “we”, “us”) handles personal information on KingSago.com, including the quote form and the review pages we host under this domain.
It does not cover the websites and software we build and host for our clients. When a customer of one of our clients enters their details on a store we built, that data belongs to our client. We handle it on their instructions as their service provider — see Data we hold for clients and our Data Processing Addendum. That client’s own privacy policy governs it.
What we collect
What you give us
When you fill in the quote form on our home page, we receive and store your name, email address, business name if you enter one, and your answers about project type, goal, timeline, and budget, along with any message you write. The form requires a name and an email so we can reply; everything else is optional.
If you email or call us, we keep that correspondence and whatever you tell us in it.
If you leave feedback through a review page we host for one of our clients, we receive your rating, your comment, and your name and email if you choose to add them.
What we collect automatically
- With your quote request: the date and time you sent it and your browser user-agent string, which tells us what browser and device it came from. We keep it to spot spam and broken submissions.
- Analytics: we use Google Analytics 4, which records pages you view, how you arrived, roughly where you are (from your IP address, which Google truncates), your device and browser, and a random identifier stored in a cookie so repeat visits can be counted as one visitor.
- Meta Pixel: when the Meta Pixel is on, Meta (the company behind Facebook and Instagram) receives the pages you view, when you view them, your IP address, your browser and device, a cookie identifier, and whether you sent a quote request, started a checkout, or completed a purchase. We also use Meta’s “advanced matching”: when you type your name, email, or phone number into a form on this site, the Pixel scrambles (hashes) them in your browser and sends the hashed values to Meta, which uses them to match your visit to a Facebook or Instagram account. Meta does not receive the rest of what you write, such as your message or budget. Whether or not you fill in a form, if you are logged in to Facebook or Instagram, Meta can link this activity to your account.
- Hosting logs: our host, Google Firebase Hosting, logs requests to the site including IP address, timestamp, and the page requested, as part of running and securing the service.
What stays in your browser
When you use the light/dark toggle, your choice is saved in your browser under
ks-theme. It never reaches us. Clearing your browser storage removes it.
What we never ask for here
This site has no accounts and no passwords, and we take no payments through it. We do not ask for card numbers, Social Security or other government numbers, precise location, biometric or health data, or any other sensitive category of personal information.
How we use it
- To reply to you, prepare a quote, and talk through a possible project.
- To provide and support work you have hired us for, and to invoice for it.
- To pass private review feedback to the business it was written about.
- To understand which pages and services people are interested in, and to improve the site.
- To measure how our Facebook and Instagram ads perform, and to show our ads to people who have visited this site.
- To keep the site secure and to detect, prevent, and investigate spam, fraud, and abuse.
- To keep ordinary business records and to comply with the law, including tax and accounting obligations.
Apart from the Meta Pixel, we do not use your information for advertising, and we do not make decisions about you by automated means.
Advertising, and what we do not do
We do not sell personal information for money, and we have not. We do not send it to data brokers. We do not add you to a marketing list because you asked for a quote — if we ever start a mailing list, it will be one you choose to join.
We do use the Meta Pixel, described above, so we can show our ads to people who have visited this site. Some state privacy laws call this “sharing” personal information for targeted (cross-context behavioral) advertising. You can opt out of it in any of three ways: turn on Global Privacy Control in your browser, use the switch in Cookies, analytics, and the Meta Pixel, or email us. When the Pixel is off, the site does not load it at all.
How long we keep it
| What | How long |
|---|---|
| Quote requests | While we are in touch and for up to two years after, so we can pick a conversation back up. Deleted sooner on request. |
| Email with you | Kept in our mailbox as a business record, generally for as long as we are in business together plus the period our accountant requires. |
| Review feedback | Sent to the business it concerns and kept by us for up to 12 months. |
| Analytics | Held by Google for the retention period set in our Analytics account, which is no longer than 14 months for visitor-level data. |
| Meta Pixel data | Held by Meta on its own schedule, under its own policy. |
| Hosting logs | Kept by our host on its own schedule, typically a matter of weeks. |
| Invoices and tax records | Kept as long as tax law requires, normally seven years. |
Backups can hold copies for a short period after deletion; those expire on their own cycle.
How we protect it
The site is served over HTTPS. Form submissions go straight into a database whose rules allow new entries to be written but allow nobody to read, change, or delete them from the browser — only our own server-side code and our admin accounts can read them. Those accounts require two-factor login, and access is limited to the people who need it.
No system is perfectly secure, and we cannot guarantee that information sent over the internet is safe from every risk. If a breach affects your information, we will tell you and any regulator that has to be told, as the law requires.
Your choices and rights
Whatever state you live in, you may ask us to:
- Tell you what personal information we hold about you, where we got it, and who we have shared it with.
- Give you a copy of it in a portable form.
- Correct anything that is wrong.
- Delete it, unless we have to keep it for tax, accounting, or legal reasons.
- Stop contacting you — just say the word and we will close the thread.
Several states — California, Colorado, Connecticut, Virginia, Texas, Florida, and others — give residents rights along these lines, and their laws generally apply to businesses above a size or data-volume threshold that a business of our size does not meet. We honor these requests anyway, from anyone who asks. You will never be charged or treated differently for making one, and if we turn a request down we will tell you why and you can ask us to look again.
Making a request
Email hello@kingsago.com with “Privacy request” in the subject line, or call (941) 525-2663. Tell us what you want us to do and give us enough detail to find your records — the email address you used on the form is usually enough.
We will confirm we got your request and respond within 45 days. If it is complicated, we may take up to another 45 days and will tell you before we do. We may need to check you are who you say you are before we hand over or delete anything, and an authorized agent acting for you should send written proof of that authority.
Data we hold for clients
When we build, host, or maintain a website or application for a client, we come into contact with personal information about their customers — names, addresses, orders, messages. We are a service provider for that data. We use it only to run and support the site we built, on the client’s instructions. We do not sell it, we do not use it for our own purposes, and we do not combine it with anything else.
The terms are in our Data Processing Addendum. If you are a customer of one of our clients and want your data seen, corrected, or deleted, contact that business — they decide, and we act on it. If you contact us instead, we will pass your request on.
Children
This site is meant for business owners and is not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has sent us something, email us and we will delete it.
Other sites and services
Our site links to other websites, including our clients’ sites and our Google Business Profile. Once you follow a link, you are on someone else’s site under their privacy policy, and this one no longer applies.
Where your data is processed
We operate from Florida, and the services we use store and process data in the United States. Our database is hosted in Google’s multi-region United States location. If you are visiting from outside the US, you are sending your information to the US, where privacy laws differ from those where you live.
Changes
We will update this policy when what we do changes — a new tool, a new service, a new legal requirement. The date at the top always shows the current version. If a change materially affects how we handle information we already hold about you, we will tell you directly where we have a way to reach you.
Contact
Questions about this policy, or about anything we hold:
This policy describes our actual practice on this website. It is not legal advice. See also our Terms of Use and Data Processing Addendum.