King Sago KING SAGO
HOSTING & SUPPORT

Your store stays up. A person makes your changes.

Hosting, backups, security, and updates are handled for you. When you need something changed, you ask in plain English and the people who built your store do it.

kestrelmoss.example/admin/site-health
Sample site health screen showing all systems normal, 99.98% uptime over 90 days, a valid SSL certificate, daily backups with restore buttons, page speed scores, and two-factor login required
Sample dataSite health: uptime, backups, speed, and security in one place.

About these screens. They are samples, not a real shop. “Kestrel Moss Exotics” is made up, and every customer, order, address, and number in them is test data. They show the kind of tools we build.

Direct support

Ask for a change. It gets done.

Change a shipping rule, add a category, or load a new batch of slings from a spreadsheet. Send the request from your admin and a person who knows your store does it, tells you what changed, and takes a backup first.

  • Requests in plain English, not support tickets
  • Replies from the people who built the store
  • A record of every change and when it went live
kestrelmoss.example/admin/support
Sample support screen with a list of completed requests and a thread where the owner asks to pause shipping to the Northeast and King Sago support confirms it is done
Sample dataA shipping rule changed 22 minutes after the owner asked.
WHAT’S HANDLED

Everything that keeps a store online.

Hosting, SSL & backups

Fast hosting with an SSL certificate that renews itself, daily off-site backups, and an extra backup before any big change.

Uptime & checkout monitoring

The store is checked around the clock, and a test order runs through checkout every morning to make sure people can still pay.

Security & bot blocking

Two-factor login for staff, security updates as they come out, and bot traffic blocked before it can test stolen cards at checkout.

Content updates

New policies, banners, categories, and seasonal shipping notices, made for you so your time goes to the animals.

Your domain, your data

The domain, listings, photos, and customer list stay yours. If you leave, we help you take all of it with you.

Moving your current store

Already have a store somewhere else? We move it over, check that everything works, and switch the domain with no downtime.

FAQ

Hosting & support questions

Do you host stores you didn’t build?

Yes. We review the store first, then give you a plan and a free quote for moving it onto our hosting and keeping it fast, secure, and backed up.

What happens if the store goes down?

We monitor the store and its checkout around the clock, so we usually know before you do. If something breaks, we fix it or restore it from a recent backup, and you hear from a person, not a ticket system.

How do I ask for a change?

Send a request in plain English from your admin or by email. The people who built the store make the change and reply in the same thread. Response times for each plan are listed on the pricing page.

Do I own my domain and content?

Yes. Your domain, listings, photos, and customer data are yours. If you ever leave, we help you export all of it.

Let us keep the store running.

Tell us where your store lives today and we will send a plan and a free quote for hosting and support.