King Sago KING SAGO
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SHIPPING & LIVE ARRIVAL

Shipping that knows the box is alive.

The riskiest part of selling an animal is the night it spends in a truck. Your store should plan around the days you ship, keep buyers informed while the box is moving, and make guarantee claims quick and fair for both of you.

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kestrelmoss.example/admin/shipping
Sample ship day screen listing Tuesday's boxes with the date each buyer picked, heat and cold packs, care sheets, tracking numbers, and packing status
Sample dataTuesday’s boxes: what each one needs, and whether it is packed.

About these screens. They are samples, not a real shop. “Kestrel Moss Exotics” is made up, and every customer, order, address, and number in them is test data. They show the kind of tools we build.

Live arrival guarantee claims

Claims settled on evidence, not arguments.

Buyers file a claim from their order page with timestamped photos. The store lines them up against the carrier’s delivery scan and your terms, so you can see in a minute whether the claim meets your guarantee, then refund, credit, or reship in one click.

  • Photo window measured from the carrier’s delivery scan
  • Your own conditions, like first-attempt delivery or an unopened box
  • Refund, store credit, or a replacement on the next ship day
kestrelmoss.example/admin/claims/c-118
Sample live arrival claim with buyer photos, four guarantee conditions checked, and options to replace, refund, or give store credit
Sample dataA claim checked against the guarantee before the owner decides.
Tracking pages & emails

Fewer “where is my spider” emails.

Every order gets a tracking page in your branding, plus an email when the box ships and when it is out for delivery. The page reminds buyers to be home and explains how your guarantee works before they need it.

  • Tracking in your store, not a carrier page
  • Emails when it ships, when it is out for delivery, and when it arrives
  • A claim button right where a problem would be noticed
Sample tracking page on a phone showing a sling out for delivery, a delivery timeline, and live arrival guarantee instructions
Sample dataWhat the buyer sees the morning it arrives.
ALSO IN SHIPPING

Everything between the enclosure and the doorstep.

Overnight ship-date picker

Buyers pick from the days you ship, with your cutoff time, carrier holidays, and weekend deliveries already ruled out.

Packing lists

One list per ship day with every animal, its cup ID, the pack it needs, and the care sheets that go in the box.

Local & expo pickup

Buyers reserve an animal online and pick it up at your shop or your next expo table, with no overnight fee.

Overnight shipping rates

Charge a flat overnight rate or one based on the box, and ship supplies on regular ground rates in the same checkout.

State & species rules

Block species you will not send to certain states and add an age check at checkout, so a restricted order never gets placed.

Care sheets in the box

A printable care sheet for each species in the order, ready to fold into the box and emailed to the buyer as a PDF.

FAQ

Shipping questions

Which carriers does this work with?

Most live animal shops ship FedEx or UPS overnight, and the store is set up around that. You add the tracking number when a box ships, and the store takes care of the tracking page and the emails to the buyer.

Can buyers pick their own ship date?

Yes. You set the days you ship and your cutoff time, and buyers choose from the dates that are left. Carrier holidays are never offered.

How do live arrival guarantee claims work?

Your guarantee terms are shown at checkout. If something arrives wrong, the buyer files a claim from their tracking page with photos, and the store checks it against your rules, such as the photo window and delivery time, before you choose a refund, credit, or replacement.

Does the store handle state and species shipping rules?

It can block checkout for species you will not ship to certain states and ask for an age confirmation where you need one. You decide the rules and we build them in. Knowing which laws apply to your shop stays your responsibility.

Ship with fewer surprises.

Tell us how you ship today and we will show you what your ship days would look like in your own store, starting with a free mockup.

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